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Home > Terms and Conditions

Policies, Terms and Conditions:

You may use the content of this site only for the purpose of shopping on this site, or placing an order on this site, and for no other purpose.

 

Payment Methods:

 

We provide a secure environment with which to accept online payments in U.S. funds.  We accept Visa, MasterCard, and Discover.  For customers who wish to make their purchases with American Express, payment can be conveniently made through PayPal.  There is no surcharge for credit card purchases.  Please ensure that you provide us with your name, the billing address that is on file with your credit card institution, and telephone number.  Incorrect information will cause a delay in processing your order.

 

Order Acceptance Policy:

 

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.  Order acceptance is contingent upon receipt of payment.  If you did not receive an order confirmation e-mail, check your spam folder, or contact us for assistance.  We reserve the right to decline your order, if the items ordered are to be shipped to a P.O. Box, APO, FPO, or an International address.

 

Privacy & Security Policy:

 

We do not sell, trade, or otherwise transfer to outside parties your personal identifiable information.  This does not include trusted third parties, who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep your information confidential.  We may also release your information, when we believe release is appropriate to comply with the law.

 

To properly process your credit card information, we must share your personal and financial information with our merchant bank, for authorization and approval purposes.  This process is protected by an enhanced security system.

 

Security:

 

Linen Emporium takes your privacy seriously! Shopping online at linenemporium.com is extremely safe.  We keep your personal information private and secure.  When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders, and to personalize your shopping experience.

 

This website is verified and secured with a shared (3D Cart Stores and GeoTrust) Web Server 128-bit Secure Sockets Layer (SSL) Certificate, which protects your information, using advanced encryption techniques and firewall technology.  SSL technology is used to prevent your personal information from being intercepted and read, as it is being transmitted over the Internet.  The encrypted data goes to a secure site, where your information is stored on restricted-access computers, located at restricted-access sites.  

 

If you have any concerns about ordering online, you may place your order by calling 1-877-276-9294.

 

Correction/Updating/Reviewing Personal Information:

 

If there are any changes to your personal information, or if you no longer desire our service, you may correct, update, or delete your personal information by contacting us at 1-877-276-9294, or sending an e-mail to support@linenemporium.com.

 

Opting Out Of Email:

 

To keep you informed about our latest offers, we may notify you of current promotions, specials, and new products.  All offers are sent via e-mail, and include an opt-out link.  If you no longer wish to receive our offers, you may use the link provided in all our correspondences to automatically unsubscribe, or you may enter your email address in the appropriate field, and select “unsubscribe” from our website.

 

Cookies:

 

We use “cookies” to keep track of your current shopping session to personalize your experience, and so that you may retrieve your shopping cart at any time, and also to compile aggregate data about site traffic and site interaction, so that we can offer better site experiences and tools in the future.

 

Notification of Changes:

 

If we change our Privacy Policy, or make material changes to our information practices, we will post such changes to this privacy statement, the homepage, and other places we deem appropriate.

 

Return Policy:

 

Although much care is taken to ensure that the correct items are shipped, in the unlikely event that an incorrect item has been shipped, please notify us immediately, and the correct item(s) will be shipped to you, free of charge.

 

Every purchase at Linen Emporium is covered by our 30-day money-back guarantee. If you are not completely satisfied with your purchase for any reason, please contact customer service at 1-877-276-9294, or email us at support@linenemporium.com to obtain an RMA number, a customer service representative will advise you where the item(s) purchased is to be returned.  Then, simply, ship the item(s) back to us within 30 days of receipt, for a full refund of your purchase price (less shipping and handling fees).  Please note that item(s) must be returned in its original package(s).  We cannot accept returns of merchandise that are used, laundered, or soiled.  Once sheets have been unfolded, they are not resalable and not returnable.

 

Health department regulations do not permit us to accept open packages of bedding including: sheets, duvets, mattress pads, pillowcases, and pillows for refund, or credit.

 

After we have received your return, inspected it, and approved it for a refund, we will credit the approved refund amount to the credit card used to purchase the returned item(s).  Please include a copy of your original order, or the packing slip when items are being returned.

 

Items that are special ordered are not returnable.

 

Shipping Policy:

 

Orders received are processed and shipped within 1-3 business days. Orders are not processed, or shipped on Saturdays, Sundays, or Holidays. Upon shipment of an order, an e-mail with a tracking number will be sent to the e-mail address used in placing the order.

 

All domestic orders are shipped via UPS, USPS, or Fedex. Shipments to Canada are an additional $25.00 per order.

 

We cannot guarantee when an order will arrive. We can only provide you with an estimated delivery time. Certain conditions may be outside of our control.

 

Free Shipping is standard on orders over $99.00 (U.S.) delivered to any of the 48 Lower States (some restrictions apply). You will need a physical address to qualify for this offer. Offer cannot be applied to orders being shipped to Canada, Alaska, Hawaii, and U.S.Territories.

 

We do not ship to P.O. Boxes, APO, FPO, or International addresses.

 

Our distribution centres are conveniently located throughout the United States, in order to provide fast and efficient shipping to our customers.

 

Out of Stock Items:

 

We will keep you informed of any products that you have ordered, which are out-of-stock, and unavailable for immediate shipment.  You may choose to have the in-stock items delivered immediately. We will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped; therefore the back ordered items will be shipped to you with no additional delivery charge.

 

Taxes:

 

All products sold on our website are non-taxable for U.S. residents. Orders shipped to Canada are subject to applicable Federal and Provincial taxes.

 

Typographical Errors:

 

We make every effort to ensure the integrity of our website; however, in the event that a product is listed at an incorrect price due to typographical error, or error in pricing information received from our suppliers, you will be notified, and every effort will be made to rectify the matter.